Ready to file a complaint?
File your complaint now using the online complaint form.
You may also download and send your complaint via fax or mail using our PDF form. We will review your information and respond to you, acknowledging your complaint within 15 business days. Our response will tell you the federal regulator or Reserve Bank that will be investigating your complaint. Questions regarding the status of your complaint should be directed to the federal regulator or Reserve Bank identified in our response.
If you have questions about how we handle complaints, please view the Federal Reserve Consumer Complaint Process. If you still have questions, call us toll-free at 888-851-1920 (TTY: 877-766-8533).
Can you identify the regulator?
If you know the regulator of the institution you have concerns about, you may speed up the processing of your complaint by contacting the regulator directly. The FFIEC Consumer Help Center can help you find the correct regulator, if you have some identifying information about the institution. If you are not sure about the regulator, file your complaint online and we will be happy to help.
Review our Privacy Act Statement.