 |
|
How do I file a complaint?
|
First, try to settle the problem directly with your bank or financial institution. If you cannot resolve the problem, contact us for help.
To file a complaint, you can:
- File your complaint online now. To file your complaint via fax or mail, download and print the consumer complaint form.
- Send us a fax at 877-888-2520
- Write to us at:
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
In your complaint, be sure to include the following:
- Your name, address, and telephone number(s).
- The complete name and address of the bank involved in your complaint, if known.
- The names of those you dealt with at the bank, along with the dates.
- A description of the complaint. Tell us what happened. The more information we have about the problem, the faster we can investigate and respond. Do not include original documentation. The federal agency investigating your complaint will contact you if any additional documentation is needed.
If you need assistance with filing a complaint, please call us toll free at 888-851-1920 (TTY: 877-766-8533) 8 a.m. to 6 p.m. CST.
Review our Privacy Act Statement.
|
|
|
| |
|
|
|
