Although the Federal Reserve looks into every complaint that involves the banks we regulate, we do not have the authority to resolve every type of problem. For example:
We are unable to resolve contract disputes or undocumented factual disputes between a customer and a bank. In these cases, we suggest that you contact an attorney.
We cannot investigate matters that are the subject of a pending lawsuit.
We are unable to resolve complaints about customer service or disagreements over specific bank policies and procedures not addressed by federal law or regulation.
