If you want to file a complaint, please use our online complaint form.

Privacy Act Statement

The information that you provide will permit the Federal Reserve to respond to consumer complaints and inquiries regarding practices by banks and other financial institutions supervised by the Board of Governors of the Federal Reserve System. The information may be disclosed:

  • to a Federal Reserve-regulated entity that is the subject of a complaint or inquiry;
  • to third parties to the extent necessary to obtain information that is relevant to the resolution of a complaint or inquiry;
  • for enforcement, statutory, and regulatory purposes;
  • to another agency or Federal Reserve Bank;
  • to a member of Congress; to the Department of Justice, a court, an adjudicative body or administrative tribunal, or a party in litigation;
  • to contractors, agents, and others; and
  • where security or confidentiality has been compromised.

This collection of information is authorized by 12 U.S.C. §§ 248 and 1844, 15 U.S.C. § 57a(f), and other consumer protection laws. You are not required to file a complaint or inquiry and you may withdraw your complaint or inquiry at any time. However, if you do so, the Federal Reserve may not be able to investigate your complaint or inquiry.

For general questions or inquiries, call us toll-free at 888-851-1920 (TTY: 800-877-8339 via a relay service) anytime between 8 a.m. and 6 p.m. CST.

You can also send us a fax at 877-888-2520.