If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.
Consumer Alert

Consumers and businesses are targeted by fraud and scams daily, and some of them are using the Federal Reserve to gain access to confidential information. Please note that the Federal Reserve will NEVER call or email consumers asking for money or personal information. Recently, fraudulent emails about consumer complaints were distributed to banks using the Federal Reserve Consumer Help Center’s (FRCH) information (example below). FRCH does not contact banks or businesses directly about consumer complaints. Please refrain from clicking on links or opening attachments if you receive a similar email. Visit the Board of Governor’s website for more details on scams using the Federal Reserve’s name. The Fraud and Scams section of this website offers tips on recognizing, avoiding, and reporting other types of scams.


Are you a student loan borrower or homeowner receiving payment assistance during the pandemic? Maybe you lost your home due to COVID. The Consumer Financial Protection Bureau offers resources to get you back on track. Student borrowers with federally-held loans can go here for next steps when the pause on payments ends on January 31, 2022. Homeowners, seek help here if your forbearance is ending and you are worried about making payments. Whether renting or buying, use these resources if you’ve been evicted or lost your home to foreclosure. See FAQs on the COVID-19 Resources page for more details.

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Contact Us

Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help
Fax: (877) 888-2520
Phone: (888) 851-1920
TTY: (800) 877-8339 (via a relay service)

Mail: PO Box 1200

        Minneapolis, MN 55480