If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.

Consumer Alert

Are you experiencing issues with accessing funds in your account or find that your account has suddenly closed? We advise you to file a complaint to have your concerns addressed as quickly as possible. You may do so by navigating to our File a Complaint page to submit your information online or print out a complaint form and fax it to the Federal Reserve Consumer Help Center at (877) 888-2520.  If you have questions regarding whether your funds are covered by deposit insurance, you may click here to find helpful information on the FDIC’s website.

Financial technology (fintech) has changed the landscape of traditional banking. Click here to learn more about how fintech has impacted accounts and services offered by banks and non-bank companies.

Scammers posing as Federal Reserve employees are delivering phishing emails to consumers and banks regarding restricted FedLine profiles and Federal Reserve Consumer Help (FRCH) complaint processes. The Federal Reserve will never email consumers or banks about unsolicited services. Please refrain from clicking on links or opening attachments in emails from unknown people and entities. You may visit our complaints portal to file a complaint online.



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Contact Us

Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help
Fax: (877) 888-2520
Phone: (888) 851-1920
TTY: 7-1-1 (via a relay service)

Mail: PO Box 1200

        Minneapolis, MN 55480