If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.

Consumer Alert

Looking to protect yourself from fraud, identity theft, and scams? Wondering about the best way to improve your credit, shop for a used car, or how to keep your kids safe online? National Consumer Protection Week (NCPW) — March 3 - 9, 2024 — is here to help! NCPW is a time when government agencies, consumer protection groups, and other organizations work together to share information about consumer rights and help people learn to spot, report, and avoid scams. Visit ftc.gov/ncpw to learn how to get free consumer education materials— including advice in a dozen languagesand read the latest from consumer protection experts.

Scammers posing as Federal Reserve employees are delivering phishing emails to consumers and banks regarding restricted FedLine profiles and Federal Reserve Consumer Help (FRCH) complaint processes. The Federal Reserve will never email consumers or banks about unsolicited services. Please refrain from clicking on links or opening attachments in emails from unknown people and entities. Visit our services website to learn more about FedLine Solutions.  You may visit our complaints portal to file a complaint online.

FedNow is live! Click here to learn more about a Federal Reserve service that allows financial institutions to get money to its customers faster.

Discover issues consumers are facing regarding crypto-assets in a recent complaint bulletin published by the CFPB. Also called "virtual currencies", the CFPB has received over 8,300 of these complaints since October 2018. If you've experienced issues with crypto-assets or need more information, click here to visit the CFPB's website.


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Contact Us

Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help
Fax: (877) 888-2520
Phone: (888) 851-1920
TTY: 7-1-1 (via a relay service)

Mail: PO Box 1200

        Minneapolis, MN 55480