Consumers and businesses are targeted by fraud and scams daily, and some of them are using the Federal Reserve to gain access to confidential information. Please note that the Federal Reserve will NEVER call or email consumers asking for money or personal information. Recently, fraudulent emails about consumer complaints were distributed to banks using the Federal Reserve Consumer Help Center’s (FRCH) information (example below). FRCH does not contact banks or businesses directly about consumer complaints. Please refrain from clicking on links or opening attachments if you receive a similar email. Visit the Board of Governor’s website for more details on scams using the Federal Reserve’s name. The Fraud and Scams section of this website offers tips on recognizing, avoiding, and reporting other types of scams.
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Find An Answer
Contact a Federal Reserve customer service representative today.
Federal Reserve Consumer Help
Fax: (877) 888-2520
Phone: (888) 851-1920
TTY: 7-1-1 (via a relay service)
Mail: PO Box 1200
Minneapolis, MN 55480