File a Complaint

Purpose: This form collects information about complaints against financial institutions under the supervision of the Federal Reserve System and other entities.

Complaint Process: Your complaint will be reviewed and forwarded to the appropriate regulator(s) (when applicable). Please do not submit documents with your complaint, as the regulator(s) will contact you if more information is needed. Please note the regulator(s) may not be able to provide the resolution you request because of legal and other constraints. For example, regulator(s) considering a complaint do not have jurisdiction to directly award damages, settle fee disputes, or act as your attorney or expert witness. A regulator's review of your complaint will focus on potential violations of applicable law or regulatory policy and could result in a regulator taking action(s) against the entity about which you are complaining.

Print Version: To access a print version of the complaint form please download using this link: Print Version Complaint Form

Paperwork Reduction Act of 1995: The burden for this collection of information is estimated to take 20 minutes per response. This includes time for reviewing the instructions, gathering needed information, and completing and reviewing the form. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. If you have comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, send comments to: Secretary, Board of Governors of the Federal Reserve System, 20th and C Streets, NW, Washington, DC 20551; and to the Office of Management and Budget, Paperwork Reduction Project (7100-0135), Washington, DC 20503.

This form is authorized by law (15 U.S.C. §57(a)(f)(1)) and is voluntary.

Privacy Notice: The information you are providing is being collected pursuant to the individual authorities of the federal financial institution regulators (12 U.S.C. §§ 1481, 1464, 1756, 1766, 1820, and 1844 in connection with a complaint made pursuant to 12 U.S.C. § 3351(i). The information provided will be used to ensure the appropriate regulator receives your complaint, (when applicable) and by the regulator to review and respond to your complaint. In order to review and respond to your complaint, the appropriate regulator may disclose your information consistent with the routine uses listed in the regulators' respective Privacy Act Statement:

Office of the Comptroller (OCC)
Federal Deposit Insurance Corporation (FDIC)
Federal Reserve Banks (FRB), and
National Credit Union Administration (NCUA).

Do not include any information in your complaint you consider confidential or do not want disclosed during the complaint review process. While completing this form is voluntary, failure to provide all of the information may delay or prevent the appropriate regulator from reviewing your complaint. Information collected as part of the application process is stored in the System of Records BGFRS-18 Consumer Complaint Information (73 FR 24984)

Whistleblowers: Federal and state laws offer protection for whistleblowers.