What do I do once I'm ready to file a complaint?
Collect the information you will need to provide in your complaint:
- Your name, address and telephone number.
- The name and address of the bank involved in your complaint
- The names of those you dealt with at the bank, including dates.
- A detailed description of your complaint. Do not include original documentation.
File your complaint using our online complaint form. You may also use our PDF form to fax your complaint to us at 877-888-2520. Due to the COVID-19 outbreak, we are unable to process complaints received by physical mail at this time.
Once received, we will review your complaint and respond to you within 15 business days. Our response will tell you the federal regulator or Reserve Bank that will be investigating your complaint.
If you need assistance with filing a complaint, please call us toll free at 888-851-1920 (TTY: 877-766-8533) 8 a.m. to 6 p.m. CST.
If you have questions regarding the status of your complaint, please call the federal regulator or Reserve Bank identified in our acknowledgment to your complaint.
If you have questions about how we handle complaints, please view the Federal Reserve Consumer Complaint Process