If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.

Scam Communications

Fraudsters are using letters, emails and/or telephone calls, or videos on social media to harm consumers. Some of the communications allege to be from actual employees of the Federal Reserve, including, in some cases, Chair Janet Yellen.  In an effort to convince consumers that the communications are authentic, they may include links to the Board of Governors website, other credible sources, or display caller ID from Federal Reserve offices.  The communications may be threatening or they may request that personal information or money be provided.  In addition, videos have been posted on social media alleging to show consumers how to use the Federal Reserve System routing number to pay personal debts.  Consumers should protect themselves from criminal activity by never responding to such communications in whatever format they are introduced.  The Federal Reserve System does not provide services or grants to individuals or hold accounts of individuals. Visit our “How do I…get a loan, deposit account or grant from the Federal Reserve Bank” in the Find an Answer area for more information about spotting frauds or scams. For more information related to social media videos related to using the Federal Reserve’s routing number to pay debts or for other purposes, click here.