If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.

Consumer Alert

*NEW*  Scammers may try to gain access to your personal financial information through fraudulent web domains.  Stay vigilant when logging on to access your financial information. Know your bank's EXACT web address and never click on links that are unfamiliar to you. If you think you may be the victim of a scam, notify your local law enforcement and report the matter to the Federal Trade Commission at ReportFraud.ftc.gov.

It's tax season! And with tax season comes the scammers seeking to steal taxpayer money or personal information. Visit the IRS' website for tips on avoiding tax scams. 

Discover issues consumers are facing regarding crypto-assets in a recent complaint bulletin published by the CFPB. Also called "virtual currencies", the CFPB has received over 8,300 of these complaints since October 2018. If you've experienced issues with crypto-assets or need more information, click here to visit the CFPB's website.

Scammers often use the Federal Reserve to gain access to confidential information. Please note that the Federal Reserve will NEVER call or email consumers or businesses asking for money or personal information. Fraudulent emails about consumer complaints were distributed to banks using the Federal Reserve Consumer Help Center’s (FRCH) information (example below). FRCH does not contact banks or businesses directly about consumer complaints. Please refrain from clicking on links or opening attachments if you receive a similar email. Visit the Board of Governor’s website for more details on scams using the Federal Reserve’s name. The Fraud and Scams section of this website offers tips on recognizing, avoiding, and reporting other types of scams.

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Contact Us

Contact a Federal Reserve customer service representative today.

Federal Reserve Consumer Help
Fax: (877) 888-2520
Phone: (888) 851-1920
TTY: 7-1-1 (via a relay service)

Mail: PO Box 1200

        Minneapolis, MN 55480