If you have a problem with a bank or other financial institution, contact the Federal Reserve for help.
Regulatory Help
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If the bank name includes… |
The primary regulator is most likely… |
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National or N.A. |
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Savings, Federal Savings Bank, or FSB, or Thrift |
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Federal- or State-Chartered Credit Union |
Credit Unions may be regulated by the state or the National Credit Union Administration (NCUA). The NCUA web site will help you determine the credit union’s regulator. |
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Businesses other than financial institutions |
The Federal Trade Commission is responsible for ensuring consumer protection for businesses, other than financial institutions. |
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None of the above or Not sure |
File a complaint with Federal Reserve Consumer Help and we’ll route your complaint to the appropriate regulator. |
